Frequently Asked Questions:
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What happens when I ask for a book?
Whether inquiring at a desk, via phone, email or ordering online, staff at the appropriate department will check for availability in the store.
If the book is in stock, you will receive it as soon as possible, or be notified that it is waiting for you at the Special Order Desk.
If it is not in stock we will order it from one of our suppliers.
The arrival time (in the store) depends on availability and generally ranges from 7 to 10 days. If available at a local supplier, delivery is much faster.
If the book you are looking for is (or becomes) unavailable - out of print, in reprint or sold out - you will be contacted. We also have a "second-hand" or "hard-to-find" book service.
How do I order Online?
You begin your ordering process when you add a book to your cart via the website. You can add as many books as you like to an order.
When you're ready to place the order you "proceed to checkout".
Here you will be prompted to sign in if you have an account. If you don't have one yet, you can register (via the link) and you will be returned to the checkout process when successful.
During the checkout process you may enter your discount card
number or buy a new card.
You may choose to collect your order or have it sent to you, or to another address.
See our payment options here
May I be asked to make a 'down payment'?
If a book is very expensive or the subject very specialized (i.e. the chances of finding another buyer are small) then we may ask you to make a down payment. This can be paid in the store or via a "payment link" for iDEAL or PayPal that our Special Order Department will email to you.
I can't find the book on your website.
The availability of a book - title or edition - changes with time. If it is no longer in print you may not find it on our website. Some books disappear from one month to the next.
We have a "second-hand" or "hard-to-find" book service. The quality of these books ranges from "brand new" to "scuffed" and they are priced accordingly at our supplier. For these books you may have to pay a deposit as they are often difficult to return or too specific to sell in the store.