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We have created this statement to demonstrate our commitment to your privacy, to explain how we collect information and how we use the information we collect about our website users. If you have any questions about this privacy statement please address them to email@example.com.
We use your information only as set out in this Policy and will not sell, rent, or pass your information on to others for marketing purposes without your consent.
This statement is subject to change at any time. The way we use any information will be subject to the privacy statement that is current when that information is gathered. Please check this page regularly to see any changes.
What Are Cookies? Our website abc.nl places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites. Cookies are not harmful to your computer and are an essential part of online shopping. They allow us to give you a more efficient customer experience.
We use our own cookie for technical purposes essential to the effective operation of abc.nl, particularly in relation to online transactions. As we use a payment service provider (pay.nl) all data traffic concerning payments will be securely created outside abc.nl on the website of the bank of your choice.
Beside our own cookie, ABC lets a third party cookie be set by Google in order to make use of Google Analytics. This cookie does not collect personal data, is anonymized and thus is not able to identify you as an individual customer. Using Google Analytics enables abc.nl to collect anonymous information about the browsing and shopping activities of our customers solely for internal analysis.
If cookies aren't enabled in your web browser, it will mean that your shopping experience on our abc.nl will be limited to browsing and researching; you won't be able to add products to your basket and buy them. For more information about cookies in general and how to manage them, visit www.allaboutcookies.org
When you place an order on abc.nl or in one of our stores, the information needed to complete it is transferred securely from our website or intranet to our order system. The information may consists of: first name, last name, email address, telephone number, address, zipcode and city and allows us to fulfill your order and notify you of the status of your order. During the ordering process none of this information will be passed on to any of our third-party service providers (wholesalers, shippers, payment service provider etc.). For our mailorders we use post.nl as shipper. For mailing registered parcels via post.nl it is necessary to register the name and address of the receiver in post.nl's web-based software.
The American Book Center has always emailed its mailings to emailadresses given to us on an opt-in basis and will continue to do so. If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of our emails and following the instructions provided.
If you wish to have your personal information removed from our database, please contact us at firstname.lastname@example.org. Upon such request, The American Book Center will anonymize or remove from public view any content posted to our website.
The American Book Center's website is not intended for use by children under the age of 13. We do not knowingly collect or store any personal information from children under the age of 13. We encourage parents and guardians to spend time with their children online and to be fully familiar with the online services used by their children. If a parent or guardian becomes aware that his or her child under 13 has provided us with information without his or her consent, he or she should contact us at email@example.com. We will delete such information from our files as soon as possible.
last updated: May 15, 2018
You can create and account with a password during the checkout process.
If you choose not to add a password, your account is still available for in store special orders.
If you've forgotten your password you can request a reset link via the login form.
Once you've made an order and created an account with password, you will be able to view and update your profile.
If applicable, it includes your ABC Discount status and ABC Teacher Discount application info.
You are able to view your orders via the profile page. This includes the items ordered and the status.
In the future we will be adding the possibility to view Magazine subscriptions.
020 625 5537
070 364 2742
firstname.lastname@example.org - General store or order enquiries.
email@example.com - General event enquiries.
firstname.lastname@example.org - Rental enquiries for your events, meetings or exhibitions.
1012 XA Amsterdam
All floors are accessible via the lift.
Walk: about 15 minutes from Central Station.
Tram Stop Spui: 1, 11, 12
Tram Stop Rokin: 4, 14, 24
Metro Stop Rokin: line 52
Lange Poten 23
2511 CM The Hague
The ground floor is accessible but there is no lift to the upper floor.
Walk: about 10 minutes from Central Station.
Our events space, the ABC Treehut, is part of our store and is accessible via stairs in the store during opening hours. After hours there is an entrance at Lange Poten 27 to the left of the store.
ABC can offer & sell books books by your speakers or those related to your theme at your event location if you expect at least 400 people.
Please contact us via email@example.com to request more information.
You can subscribe to our ABC Mailings on most pages or via this link.
Whether you have a list of titles or prefer to select them directly from our shelves, the Special Order Department will help you to fulfill your order.
These orders automatically get a 10% discount.
Send your order or inquiry to firstname.lastname@example.org
Over the past few years, ABC and many of you have donated your old books to BetterWorldBooks. We can't think of a better organisation to give your old books to. To date, more than 14.000 of the books you donated at ABC, have found new homes.
BetterWorldBooks has raised millions of dollars for literacy, saved millions of books from landfills, created jobs for hundreds of people, and provided wonderful books to millions of readers worldwide. The story is still being written, and you can help write it.
So, if your shelves are overflowing and there are books that you no longer want to keep but will make excellent reads for someone else - put them in the BetterWorldBook boxes in our stores!
This is a service for local self-published authors who would like to sell their books via ABC.
It may be possible to organise a book launch, which would require a larger amount of copies.
If sales are very good, ABC may buy copies instead selling on consignment.
The American Book Center (ABC) is committed to partnering with organizations or individuals that stimulate reading, writing and the arts. However, before you send us your request, we ask that you read our Sponsorship Policy
Them, please contact us via email@example.com with your complete proposal.
Booklover Card, Gold Card, and Teacher Discount
These are for ABC Booklovers and can be used online as well as in our stores.
55+ Mondays, CJP/BCA Docentenpas, Cultureel Jongeren Paspoort, European Youth Card, Ooievaarspas, Stadspas, and Students
This discount is complimentary and only applicable in store.
Schools & Libraries, ABC Favorites, and Large Quantity Orders
Special deals are available for large orders; schools and libraries always get 10% off. Our ABC Favorites are always at a special price for all.
The Booklover Card costs € 7 and is available in-store and online (during the checkout process).
It is valid for one year from the day of purchase and the discount is immediately applicable.
The Gold Card is for our 65+ customers and was inspired by the theme of 2008's Dutch National Book Week which was (roughly translated) "Of Old People: The Third Age and Literature".
It is free and can be obtained by registering at either store.
All we need is proof of your age.
This discount is complimentary and only applicable in our stores.
Customers aged 55+ receive 10% off on mondays. All you need to do is show us proof of your age. We'll accept any official ID card with your date of birth.
To avoid any confusion: If you also have a valid ABC Card you will not be entitled to a 20% discount on Mondays.
The CJP/BCA Docentenpas has been available to teachers since 2012. (www.cjp.nl)
"CJP (Cultureel Jongeren Paspoort) offers everyone under 30 great discounts at more than 1.500 places in the Netherlands. Get your discount on cd's, at museums, movie theatres, musicals..." and also at The American Book Center. (www.cjp.nl)
"The European Youth Card is packed with discounts on culture, accommodation, travel, shopping and more. Discover Europe, get useful info and participate in projects. The European Youth Card - it takes you places!" - the CJP is part of this association. (www.eyca.org)
Ooievaarspas is an initiative of the city council of The Hague. It gives the holder discounts on various courses, sport and cultural activities. (www.ooievaarspas.nl)
Stadspas is an initiative of the city council of Amsterdam. It aims to make culture, sport and recreational events accessible to those groups who run the risk of social and cultural isolation. (www.stadspas.nl)
Show us your Student ID card (not your 'OV' card) and you'll get the discount.
Ordering large quantities (10+ copies of a single title or more than 20+ copies of multiple titles), entitles you to a discount. This also applies to books printed in store on our Espresso Book Machine.
To avoid any confusion: Your ABC Booklover or Teacher discount is not applicable on top of Large Quanity Discounts.
Large Quantity orders can only be made via email to our Special Order department. firstname.lastname@example.org
Print on demand (POD), sometimes called publish on demand, is a printing technology and business process in which new copies of a book (or other document) are not printed until an order has been received. "Print on Demand" developed only after digital printing began, because it was not economical to print single copies using traditional printing technology such as letterpress and offset printing.Wikipedia
In short, POD titles are not kept in stock by publishers and instead are printed and bound whenever they receive an order.
Our Espresso Book Machines are our in-house POD book makers, but they are not able to produce all POD titles.
Many titles that are ordered via our suppliers have the POD status.
Depending on the total order amount, we use a combination of the following denominations:
€ 5, € 7.50, € 10, € 15, € 20, and € 25.
You can buy ABC gift certificates in the store.
For online orders, we prefer you to use this email order form.
You may also call us, but will have to supply an email address for the payment link.
Our Special Order staff will fulfill your order and contact you as soon as possible.
Please note that, since this is not an automated process, it may take a little while to process.
They are redeemable on all stock and in-store services. That includes magazines, books, stationery, merchandise and food.
They have no expiration date but must be dated and signed by staff to be valid.
Unfortunately not, they are only redeemable in our stores.
We accept the Nederlandse Boekenbon and the VVV Cadeaubon/Cadeaukaart in our stores and we sell the Nederlandse Boekenbon too.
Unfortunately not, they are only redeemable in our stores.
Our website includes all the books available to us from our distributors, but unfortunately we don't have the space to stock everything.
Our buyers keep up with trends, long-term favorites and important basic titles to stock their sections.
For a real time stock check, please call us:
The availability of a book - title or edition - changes with time. If it is no longer in print you may not find it on our website. Some books disappear from one month to the next. However, our staff may be able to track these books down.
If you cannot find the book on our site, email us at email@example.com.
Supply as much information about the book as you can, especially title and author, and if you have an ISBN that is helpful too.
The quality of these books ranges from "brand new" to "scuffed" and they are priced accordingly by our supplier.
For these books you may have to pay a deposit as they are often difficult to return or too specific to sell in the store.
Large Quantity or School Orders
Once you're ready to make your order, click on CART
Payment is required for all orders containing eBooks.
Payment provider pay.nl
All our transactions are processed through this payment provider. This service is kept up to international safety standards and ensures that your financial details are handled securely.
Credit Card (AMEX, Visa, Master Card) are handled via PayPal. You do not need to have a PayPal account.
Bank transfer made through your bank login via iDEAL.
Please Note: we cannot accept gift certificates for online payments. They are only redeemable in our stores.
Your 10% ABC Booklover, ABC Gold Card or ABC Teacher Discount will be automatically processed if linked to your web account.
If your ABC Booklover Card card has expired, you will be able to renew it during the checkout process.
The ABC Teacher Discount is only available after your application has been approved.
We charge standard rates within The Netherlands.
We charge estimated shipping costs during the checkout process and ammend these later so that you only pay the actual shipping costs. Our Special Order staff will let you know what the actual costs are once they are known.
For the exact shipping costs, please inquire via:
020 625 5537
When tomorrow just won't do, we can generally get the book to you by the end of the afternoon.
Give us a call to check if the title you want is in stock and we will let you know what your options for same day delivery are and what the costs would be depending on speed, location and volume.
Payment happens fast and easy by iDeal, PayPal (credit card), through a link we send to your e-mail address.
If you live in or near the center of Amsterdam or Den Haag, we can send an environmentally friendly bike courier your way.
If you live further away, we can arrange a less-green-but-still-fast-courier-by-car.
For the exact courier costs, please inquire via:
020 625 5537
Once an order is ready for collection you will receive an email or phone call. The orders are kept in the store of your choice (made during the order) for 3 weeks. During the summer, the period is lengthened to 4 weeks.
If you are unable to collect it within the time limit, please let our Special Order Department know. You can reply to the collection notification email, or send an email with the book/order details to firstname.lastname@example.org, or call 020 625 5537
Orders for collection are kept behind the counter on the second floor, in the White Room.
You can collect your order from the counter at the back of the store.
Whether inquiring at a desk, via phone, email or ordering online, staff at the appropriate department will check for availability in the store.
If the book is in stock, you will receive it as soon as possible, or be notified that it is waiting for you at the Special Order Desk at the store of your choice.
If it is not in stock we will order it from one of our suppliers.
The arrival time (in the store) depends on availability and generally ranges from 7 to 10 days. If available at a local supplier, delivery is much faster.
If the book you are looking for is (or becomes) unavailable - out of print, in reprint or sold out - you will be contacted. We also have a "second-hand" or "hard-to-find" book service.
You can do so by contacting the Special Order department.
Please refer to the order number on your confirmation email, or give as many details as possible of the book(s) in your order.
020 625 5537
Books, if in perfect condition and with the receipt, may be returned within 8 days of purchase in exchange for a credit note. We do not give cash refunds.
Magazines, special orders, used books, calendars and cards are non-returnable. Games, audiocassettes and dvd's are also non-returnable if not in their original seal.
eBooks are non-returnable. Unless there is a problem with the file itself and this has been verified by us with our distributor.
If you received the book by mail, please contact the Special Order department for instructions. Please note that, without their approval, returns will not be accepted.
020 625 5537